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Security Procedures to Protect Confidential Information

New Peoples Bank is dedicated to enhancing and maintaining prudent security standards and procedures to protect against unauthorized access or use of your nonpublic personal information and records. These security procedures also protect former customers and consumers who have applied for an account or service at New Peoples Bank for as long as the information is retained.

We maintain physical, electronic and procedural safeguards that comply with federal guidelines to guard your nonpublic personal information against unauthorized access or use. Our employees are subject to a corporate code of ethics and other policies that require maintaining the confidentiality of customer information.

New Peoples Bank utilizes state of the art security technology to protect your data and transmissions over the internet. Any application or enrollment forms on the New Peoples Bank web site use 128 bit Secure Socket Layer (SSL) technology to transfer your information across the internet to us.

If you send us e-mail, we may retain the content of the email and your e-mail address in order to respond to questions or concerns that you may have. You may send emails to webmaster@newpeoplesbank.com. Please do not include any personal or confidential information such as, account numbers, SSN's, usernames or passwords in this email for security reasons. Since we cannot ensure our response back to you is secure, we will not include nonpublic personal information such as account numbers or social security numbers in the response.

New Peoples Bank encourages you to help us protect your information and to keep your information accurate. If you suspect someone has made unauthorized transactions on your New Peoples Bank accounts, or if you believe that any information about you is not accurate, please contact your local branch or call toll free 866-337-9011, or (276) 873-7769 local to Honaker, Virginia.

Although New Peoples Bank has taken these reasonable and appropriate measures to ensure that your personal information is secure, we cannot guarantee that the nonpublic information you provide will not be intercepted by others and decrypted. We are not liable for a breach of security that occurs for reasons outside our control.

ATM Safety Precautions

As with all financial transactions, please exercise discretion when using an ATM or night deposit facility. For your own safety, be careful. The following suggestions may be helpful.

  • Prepare for your transactions at home (for instance, by filling out a deposit slip) to minimize your time at the ATM or night deposit facility.
  • Mark each transaction in your account record, but not while at the ATM or night deposit facility. Always save your ATM receipts. Don't leave them at the ATM or night deposit facility because they may contain important account information.
  • Compare your records with the account statements you receive.
  • Don't lend your ATM / VISA Check card to anyone.
  • Remember; do not leave your card at the ATM. Do not leave any documents at a night deposit facility.
  • Protect the secrecy of your Personal Identification Number (PIN). Don't tell anyone your PIN. Don't write your PIN where it can be discovered. For example, don't keep a note of your PIN in your wallet or purse.
  • Prevent others from seeing you enter your PIN by using your body to shield their view.
  • If you lose your ATM card or if it is stolen, promptly notify us. You should consult the other disclosures you have received about electronic fund transfers for additional information about what to do if your card is lost or stolen.
  • When you make a transaction, be aware of your surroundings. Look out for suspicious activity near the ATM or night deposit facility, particularly if it is after sunset. At night, be sure that the facility (including the parking area and walkways) is well lighted. Consider having someone accompany you when you use the facility after sunset. If you observe any problem, go to another ATM or night deposit facility.
  • Don't accept assistance from anyone you don't know when using an ATM or night deposit facility.
  • If you notice anything suspicious or if any other problem arises after you have begun an ATM transaction, you may want to cancel the transaction, pocket your card and leave. You might consider using another ATM or coming back later.
  • Don't display your cash; pocket it as soon as the ATM transaction is completed and count the cash later when you are in the safety of your own car, home, or other secure surrounding.
  • At a drive-up facility, make sure all the car doors are locked and all of the windows are rolled up, except the driver's window. Keep the engine running and remain alert to your surroundings.
  • We want the ATM and night deposit facility to be safe and convenient for you. Therefore, please tell us if you know of any problem with a facility. For instance, let us know if a light is not working or there is any damage to a facility. Please report any suspicious activity or crimes to both the operator of the facility and the local law enforcement officials immediately.
 

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