With New Peoples Bank fraud monitoring, keeping your card safe is as easy as sending a text. Providing you a new security feature from New Peoples Bank.
As of August 7, 2017, our fraud prevention services will be enhanced in an increased effort to identify fraudulent transactions more quickly, prevent future card fraud, and reduce the inconvenience to our cardholders. You will now receive a text alert asking you to confirm if suspicious purchases are valid. These text messages will display a sender number of 707-56. The system will also include interactive voice and email fraud notifications if no response is received by text or phone calls. We will ONLY ask if you did or did not make the purchase(s). We will NEVER ask for account or personal information via text message or email.
We are excited to offer this new fraud prevention service as your security and account protection is our priority. To facilitate the effectiveness of this program and to ensure you receive these notifications promptly, it is important we have your current contact information on our system. Please call any branch location to confirm your current cell phone number and email address are on file, especially if either of these have recently changed. For more information regarding these fraud alerts, please refer to the Frequently Asked Questions below.
In other areas of business, we have calls only going out during certain hours so cardholders aren't being called after normal waking hours. Emails will be sent 24 hours. Text will be sent from 7:00 a.m. to 10:00 p.m. in the cardholder's time zone. Calls will be sent from 8:00 a.m. to 9:00 p.m. in the cardholder's time zone. Texts and voice calls pending from the night before will be triggered the following morning at the applicable time noted above. Agents are available 24/7.
All you need to do is respond back to the SMS text alert with the word STOP.
These customers have U.S. numbers, but are travelling overseas, possibly on a non-US carrier. We are unable to send text or phone calls internationally, but please make sure your email address is current as we can always email you 24 hours a day 7 days a week.
You will receive an opt-in enrollment text from 707-56. Reply YES to enroll. Follow instruction within the text alert. **You must opt-in to take advantage of the interactive debit card fraud text alert service.
Transactions that we have identified as potential fraud trigger the alerts.
The majority of suspected fraud accounts will be blocked, just as they are today. However, some lower risk items may not be declined.
Yes, though please keep in mind that it could take 5 - 10 minutes for a block to be removed in some situations.
Once the alert is updated in our fraud system, you can attempt the transaction again, usually within 5 - 10 minutes of the initial call/text/email to validate activity.
The system will accept many common typo variations of the "yes" or "no" text message response. If the system cannot understand what was typed, it will generate a message to call a representative for help.
If a mobile phone is on record, a text alert will be triggered first. All numbers on record that are identified as a mobile phone will be utilized. If we do not receive a response to the text(s), the system sends an automated voice call asking you to confirm if authorizations are valid or unrecognized. If you select "Not Recognized," the call is transferred to an agent to confirm the fraudulent transaction(s). If there is no response to the text or voice call, an email is sent requesting that you confirm the transactions are valid.
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